1. A scope by area and frequency
The contract should list every area (entry, workstations, conference rooms, kitchen, restrooms) and every task, with a frequency for each: nightly, weekly, monthly or quarterly. Vague phrases like "general cleaning" are a red flag.
2. Supplies and consumables
Who supplies paper towels, toilet paper, soap and liners? Is restocking included? Are they billed at cost or marked up?
3. Floor care schedule
Carpet extraction and hard-floor scrubbing or refinishing should be on a calendar, priced either in the monthly rate or per service.
4. Insurance and paperwork
Ask for a certificate of insurance (general liability, and workers' comp if they have employees) that names your company or landlord as an additional insured if your lease requires it.
5. Keys, alarm codes and security
Make sure the contract says who holds keys, how alarm codes are handled and what happens if a key is lost.
6. Quality checks and communication
How often does a supervisor inspect? Who do you call or text when something is missed, and how fast will they fix it?
7. Price, term and exit
Look for a fixed monthly price, what triggers a price change (more square footage, more days), the term length, and the notice required to cancel.
8. Add-ons
Will the same vendor handle after-hours painting, furniture removal and one-time deep cleans? One vendor for all of it saves management time.
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